Big S Pass FAQ

1. HOW DO I BUY MY PASS?

It’s never been easier to order your BIG S Season Pass. You may order online now. Please note: the 2009/2010 Big S Unlimited Gold Pass was only available for purchase or upgrade through October 31st, 2009.

2. I RENEWED MY PASS FROM LAST YEAR. DO I USE THE SAME ONE THIS SEASON?

No. Each year you will be issued a new season pass if you chose to renew. Feel free to keep former season passes for posterity, but make sure to bring your current one when you want to hit the slopes! See below for picture guidelines.

3. HOW DO I GET MY PICTURE TAKEN? CAN I KEEP MINE FROM LAST YEAR?

For returning passholders, we are automatically using previous season pass photos for this year’s BIG S Passes unless otherwise contacted. We have several people whose photo is too blurry or they have sunglasses on or whatever. If this is the case with the photo we have of you, we’ll be sending a form alerting you to the fact that we need a new mug shot. If you would like a new picture, or your appearance has greatly changed, please follow the directions below. Parents – your kids are growing – please help us keep their pictures current by getting new pictures taken as soon as possible after ordering their pass.

For first time BIG S Pass holders, please be aware we will need a pass photo before your pass can be delivered. Photos can be emailed to summitstore@summiti90.com.

Don’t want to drive all the way up to the mountain to get your picture taken? Choose an option below:

  • Email your photo to us! Send to summitstore@summiti90.com (include name and birthdate). Guidelines
    • Photos should be in a jpeg format under 40K ** Your nose in the center of the photo
    • No hats, sunglasses, wigs, Halloween costumes, etc.
  • Mail us your photo! (Please note: photos will not be returned)
    • Please include passholder’s name and birthdate on back of photo
    • Photo should be at least 1” x 2” (school photos are great!)
  • Visit us at Summit West Guest Services, open every day beginning October 26th, 2009 (9am-5pm).* We encourage coming in prior to the season starting, as there are sometimes long lines.

4. WHEN WILL I GET MY PASS?

Assuming that we have your picture, payment and a signed liability release form, your pass will be mailed to you in September. Please make sure that your contact information is correct at the time of purchase.

5. DO YOU CHARGE SALES TAX?

Washington State sales tax of 8.6% will be applied to all sales.

6. WHAT’S SO GREAT ABOUT BEING A PASSHOLDER ANYWAY?

For one thing…you get to go straight to the lifts on powder days! Who wants to wait in a ticket line when Mother Nature delivers fresh stuff?

Also, make sure you check out the Big S Club for all kinds of special deals and discounts with area businesses exclusively for BIG S passholders. We’ve always thought you were special…now others do too!

7. WHAT BENEFITS DOES MY UNLIMITED PASS HAVE?

In addition to the benefits to all passholders (see #6), Unlimited passholders get discounted lift tickets for our tubing center (only $5!), and unlimited use of The Summit Nordic and Snowshoe Center Trail System.

8. WHAT BENEFITS DOES MY L-T-D PASS HAVE?

In addition to the benefits to all passholders (see #6) L-T-D passholders get a $10 Weekend Alpental lift ticket discount! Although the BIG S L-T-D does not include Alpental skiing and riding access on weekends, you will get $10 off weekend Alpental tickets. Just present your pass at any Alpental ticketing location to receive your discount. No blackout dates! Limit ONE per day – Ticket for passholder ONLY! But we aren’t stopping there. L-T-D passholders also enjoy discounted lift tickets for our tubing center (only $5!), and unlimited use of The Summit Nordic and Snowshoe Center Trail System.

9. WHAT BENEFITS DOES MY NIGHT PASS HAVE?

In addition to the benefits to all passholders (see #6) NIGHT passholders get discounted ($5) tickets for our tubing center for the 6pm-9pm session on Fridays and Saturdays.

10. CAN I GET MY MONEY BACK IF I CHANGE MY MIND?

NO. Season passes are non-refundable and non-transferable. If, however, you have an extraordinary hardship we will be happy to take your request into consideration. Please keep in mind that a $25 processing fee may apply. We encourage guests with circumstances that prevent them from using their pass to consider rolling it over to the next season.

In order to process your rollover/refund request, we will need to receive the following:

1. A letter requesting your rollover/refund (emails will not be accepted)

2. A note from your physician

3. Your BIG S Pass (if it has been printed).

Please mail all three in one envelope to:
Summit at Snoqualmie
c/o Season Pass Department
P.O. Box 1068
Snoqualmie Pass, WA 98068

11. I HAVE A BIG S UNLIMITED GOLD PASS. WHAT’S THE DEAL WITH MY CRYSTAL AND BOYNE BENEFITS?

09-10 Big S Unlimited GOLD pass holders receive 5 days of skiing/riding at Crystal Mountain, WA. *Crystal Mountain blackout dates for the 2009-2010 season are 12/26/09-1/3/10 and 1/16/10-1/18/10. Both resorts must be open and in full operation in order for your visits to be valid for the 2009-2010 winter season. To receive your day ticket from Crystal, simply present your Big S Unlimited GOLD Pass at any ticket window and they’ll get you on the hill! All ticket offers are for the passholder only and are limited to one per day. Valid during the 2009-2010 winter season only.

AND Unlimited GOLD pass holders receive 10 visits to each of the following Boyne resorts:

All ticket offers are non-transferable (must be used solely by the pass holder). Limit one per day.

*Skiing/riding privileges at Big Sky, Boyne Highlands, Boyne Mountain, Sugarloaf and Sunday River are only valid with paid lodging booked by calling the resort’s reservations departments, Boyne Vacation Club or on a Boyne Vacation Club exchange. Without lodging, you will receive 50% off your lift ticket by presenting your Unlimited GOLD Pass! For all other resorts listed above, present your BIG S Unlimited GOLD pass to each resort’s guest services department to receive your complimentary lift ticket.

Please note: the Big S Unlimited GOLD Pass was only available for purchase or upgrade through October 31st, 2009.

12. I ALREADY BOUGHT MY BIG S PASS. HOW CAN I UPGRADE TO THE GOLD?

Upgrades were only offered through October 31st, 2009.

Have another question? Contact our Season Pass Office at 1-877-881-2447 (BIGS)